TELEPHONE SKILLS TRAINING

Almost everyone uses the telephone frequently for business and personal communications. But are you communicating optimally with customers and colleagues?

SpeechCoach Company provides in-depth telephone skills training. As with all our services, this training can be customized to focus on your specific needs. Companies have used our services to train salespeople, receptionists, telephone operators, and call center representatives. Regardless of how you use the telephone, we can help you improve your phone communication skills. Let us show you how to:

• Speak clearly and with a friendly voice when answering the phone
• Listen to and restate what you heard to ensure accuracy
• Demonstrate you care about the caller's needs
• Place people on hold politely
• Transfer calls to avoid frustrating the caller or wasting his/her time
• Take complete and accurate messages
• Leave effective voice mail messages that get the right response
• Create clear and friendly outgoing recorded messages
• Leave effective voice mail messages that get the right response
• Create clear and friendly outgoing recorded messages
• Use effective vocal techniques designed expressly for phone communication focusing on speed, volume, diction, eliminating filler words, effective use of pauses, eliminating unpleasant vocal qualities, and more

Click on Private Coaching or Group Training to learn more about the training format that's best for you.